Ordering & shipping
Order received. Fulfillment begins.
The website is designed to turn a completed order into an immediate, visible handoff to Lilac’s shipping workflow—while keeping the customer informed at every step.
LILAC BIOSCIENCES
ORDER
LB-2601
RUO · HANDLE PER LABEL
READY TO SHIP
Customer journey
One order. Five clear signals.
The customer always knows what happened, what happens next, and where to ask for help.
01
At checkout
Order confirmed
The customer sees products, quantities, shipping destination, and an order number.
02
Immediately
Receipt sent
A confirmation email summarizes the order and establishes the support path.
03
Lilac operations
Inventory verified
The team confirms availability and prepares the order under approved requirements.
04
Fulfillment
Packed & handed off
The shipment is packaged, labeled, and transferred to the selected carrier.
05
Customer
Tracking shared
The account and email update with carrier details and delivery progress.
Production handoff
What the live store must trigger.
This mock visualizes the desired workflow. The production implementation will connect each event to Lilac’s approved ecommerce, inventory, tax, email, and carrier tools.
Website
Paid order or approved PO
→
Commerce
Order record + receipt
→
Operations
Fulfillment queue
→
Carrier
Label + tracking
→
Customer
Status updates
Inventory
Do not promise unavailable stock.
The live order should check approved availability or clearly label lead time before purchase.
Packaging
Follow approved handling.
Shipping methods and packaging must reflect the final product labels and quality requirements.
Communication
Make every status useful.
Confirmation, exceptions, and tracking messages should tell the customer exactly what happens next.