Support
From product choice to the first run.
Choose the fastest path to an answer—technical documents, workflow guidance, or a conversation with the Lilac team.
Product selection
Choose the kit and magnet.
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Workflow help
Plan materials and timing.
Review the workflow →
Order support
Check order and shipping status.
View orders →
Technical documents
Find guides and notes.
Browse resources →
Ask Lilac
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Designed response path
Scientific questions → applications
Protocol questions → technical support
Order questions → customer operations